Last Updated: June 2026
1. About Us
MTT Training provides professional training services including, but not limited to, First Aid, Health & Safety, Safeguarding, Mental Health First Aid, Manual Handling, Fire Safety, Driver CPC, Education and Training qualifications, and associated consultancy services.
By booking a course, using our website, or engaging our services, you agree to these Terms and Conditions.
2. Course Bookings
All course bookings are subject to availability.
A booking is confirmed once:
- A booking form has been completed or accepted;
- A purchase order has been received (where applicable); or
- Payment has been made in full or an invoice has been accepted.
MTT Training reserves the right to refuse or cancel bookings where necessary.
3. Payment Terms
Open Courses
Payment must be received before the course start date unless otherwise agreed in writing.
In-House Courses
Invoices are payable within 30 days of the invoice date unless alternative arrangements have been agreed.
Late payments may be subject to interest and recovery costs in accordance with applicable legislation.
4. Cancellation and Rescheduling - Cancellation by the Client
More than 28 days before the course:
- Full refund or transfer available.
15–28 days before the course:
- 50% of course fees payable.
14 days or less before the course:
- 100% of course fees payable.
Substitute delegates may attend at no additional cost, subject to eligibility requirements.
Rescheduling Requests
Requests to reschedule must be made in writing.
MTT Training will endeavour to accommodate changes where possible but cannot guarantee availability.
5. Cancellation by MTT Training
MTT Training reserves the right to postpone, reschedule or cancel courses due to circumstances beyond our control, including trainer illness, severe weather, venue issues, insufficient delegate numbers or other unforeseen events.
Where this occurs, clients will be offered:
- An alternative date; or
- A full refund of fees paid.
MTT Training shall not be liable for travel, accommodation, loss of earnings or other consequential costs.
6. Delegate Responsibilities
Delegates are expected to:
- Behave respectfully towards trainers and other learners;
- Follow all health and safety instructions;
- Participate appropriately in practical activities;
- Provide accurate information when booking.
MTT Training reserves the right to remove any delegate whose behaviour is disruptive, abusive or unsafe.
No refund will be provided in such circumstances.
7. Certification
Certificates will only be issued where:
- Course attendance requirements have been met;
- Assessment requirements have been successfully completed;
- Any required documentation has been provided.
Replacement certificates may be subject to an administration fee.
Certification timescales may vary depending on the awarding organisation.
8. Practical Activities
Many courses include practical exercises such as CPR, manual handling, evacuation procedures and simulated emergency scenarios.
Delegates should inform the trainer of any injury, medical condition or circumstance that may affect participation.
Reasonable adjustments will be considered wherever possible.
Participation in practical activities is undertaken at the delegate's own risk.
9. Intellectual Property
All course materials, presentations, handouts, assessments, videos, images and training resources remain the property of
MTT Training or the relevant awarding organisation.
Materials may not be copied, reproduced, distributed or used for commercial purposes without prior written permission.
10. Website Use
Users agree not to:
- Use the website for unlawful purposes;
- Attempt to gain unauthorised access to systems;
- Introduce viruses or malicious software;
- Copy website content without permission.
MTT Training reserves the right to restrict access where misuse is identified.
11. Data Protection and Privacy
MTT Training processes personal data in accordance with applicable UK data protection legislation.
Information may be used for:
- Course administration;
- Certification processing;
- Customer support;
- Legal and regulatory requirements.
Further information can be found in our Privacy Policy.
12. Liability
MTT Training will exercise reasonable skill and care in the delivery of all services.
Our total liability for any claim arising from training services shall not exceed the amount paid for the relevant course.
Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence;
- Fraud or fraudulent misrepresentation;
- Any liability that cannot legally be excluded.
13. Insurance
MTT Training maintains:
- Public Liability Insurance;
- Professional Indemnity Insurance;
- Employer's Liability Insurance (where applicable).
Details are available upon request.
14. Force Majeure
MTT Training shall not be responsible for delays or failures caused by events beyond reasonable control, including but not limited to:
- Severe weather;
- Natural disasters;
- Government restrictions;
- Industrial disputes;
- Power failures;
- Public health emergencies.
15. Complaints
We are committed to delivering high-quality training and customer service.
Any complaints should be submitted in writing to:
MTT Training
We will acknowledge complaints promptly and investigate fairly and professionally.
16. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
MTT Training
Real Experience. Real Expertise. Real Confidence.
Qualified to Teach. Vetted to Protect. Insured to Reassure.
Training Delivered by Professionals. Remembered for a Lifetime.
